At workplace we come across people with whom we have to work to get things done. Our ability to communicate with clients, customers, subordinates, peers, and superiors can enhance our effectiveness or sabotage our careers. In an office every individual puts an effort over a period of time in building influential relationships. Communicating effectively and efficiently can help build a good dynamic relationship with your peers, subordinates and superiors. Studies have shown that the top and middle level managers typically devote 60 to 80 per cent of their total working hours to communicating.
The principal barriers to effective communication are: noise, poor feedback, selection of inappropriate media, a wrong mental attitude, insufficient or lack of attention to work selection, delay in message transmittal, physical separation of the sender and receiver, and lack of empathy or a good relationship between the sender and receiver.
To get an early start towards your career, a student should start planning, preparing and hence getting ready for the career from the first year of graduation instead of waiting till the third or fourth year. The more time you have in hand, the better prepared you can be, so long as you invest your time properly.
Below Q&A session is answered by Amit Bansal, CEO – PurpleLeap
amitkumarsharma asked, how to communicate to the labours who are repeating the mistakes continuously after understanding my decisions
Amit Bansal answers, Maybe they need to improve their skills. Try and find out why this is happening.
rk asked, Thank you for answering my first question. what is the normal rate of words for listening, speaking, reading and writing in English?
Amit Bansal answers, it is 120 words per minute….you can even bring it doen to 100.
Sidhu asked, Can we be straight forward even while speaking to the highest level? / Diplomatic answers are the only soluton though one finds it little difficult then
Amit Bansal answers, being straight forward must never be at the cost of hurting people. You an definitely ease the blow with some kindness.
puja asked, Hi Amit, i have a decent written communication skill but there is no same flow in verbal. Pls suggest. Thanks.
Amit Bansal answers, this means you have verbal skills and you only need to work on your hesitation your speak> ou have alreay won half the race…practice and you will win the rest.
JP asked, How to recover from a scene where you have missed out on effective communication for few months on joining a new work place?
Amit Bansal answers, contact the HR and ask them to help you.
raju asked, how to improve listening skills? What is the right forum for that?
Amit Bansal answers, there are listening passages that you can listen to and then answer the questions or even do an activity
ams asked, I work in a team of 4,there was an argument one day with one of the members,after which he stopped talking me.Its been 2 months since this event.Something like this did happen before but at that time I just ignored my ego and talked to that guy.I know having an ego is bad but I can let him “win” everytime. Please advise.
Amit Bansal answers, see even after 2 months you are worried about it which means you need to go and speak to the person. Dont you think this stand off is hurting you?
jatin asked, What can be done if our subordinates doesn’t accept the manner of organizations working style?
Amit Bansal answers, Ask then very politely to move on
SK asked, How one can deal with jealous colleagues, who try to bilittle his colleague due to fear of them going down the graph in their team simply because he is honest and hardworking and liked by their teamleader?
Amit Bansal answers, Ignore them and continue with your work.
amit asked, how to be assertive
Amit Bansal answers, put accross your points in a simple manner. Dont use confusing words.
arvind asked, truth is always bitter how to tell lie to put impression on others
Amit Bansal answers, Dont lie. its best to make no comments
PATIL asked, According to you what is the neccessory and sufficient condition good communication skills
Amit Bansal answers, good communication happens when you are able to maintain a good relationship with people and you are listened to
Nancy89 asked, Hi How to talk our challenges with our seniors?
Amit Bansal answers, discuss your challenges frankly and honestly
gagan asked, what should we do when we realise that the conversation is leading to a dispute?
Amit Bansal answers, end the conversation saying that the issue can be discussed some other time.
Aditya asked, Managers say that we need to communicate effectively with our team members. What should I answer to him when one of my team member dont understand simple English?
Amit Bansal answers, you need to tell your manager about this constraint and work out a solution
Amritesh asked, What is the best way to deal with inter office behaviour amongs the officer of same cadre
Amit Bansal answers, respect, politeness with one and all
rk asked, Hi, How can we make the listner to be attentive, when we speak?, Please list out salient features for this.
Amit Bansal answers, make sure that you ask questions..the listener will have to listen
Asif asked, i find it some times very difficult 2 control on my emotions specially when subordinate doesn’t communicate & do not act as a creative & solution provider?? Any guidance!!1
Amit Bansal answers, You cannot afford to lose your temper, especially with subordinates
amit asked, how to be assertive
Amit Bansal answers, You will be assertive by firmly communicating in simple and clear way. Dont confuse assertion with aggresion
Bunnu asked, Sir , I hate my collagues , because they are not highly educated like me , they also have very loew general knowldge , I hate my boss also as he is very cheap , narrow minded person, he do not the basics of business in which our company involved , as he recently joined , I really hate everyone in office except office boy , I want to leave this job , what shd i do ?
Amit Bansal answers, I think you are being judgemental. If you hate everything about the office, look for a change
sinha asked, i m really poor in communication. i fear to approach ppl; something holds me back. i always expect other person to approach me. then I ll speak to him or her. I am a little bit older too; at workplace most are junior to me. it creates gap between relationship. how to solve it. give me some easy techniques.
Amit Bansal answers, Unfortunately there are no easy techniques. You need to work on your communication skills. Maybe join an institute where they develop communication skills
Damodar asked, I am afraid of speaking properly in conference calls. Although i am good at speaking to someone personally. I always feel scared have mental block over the phone with US clients how to overcome this?
Amit Bansal answers, the people in US are not special people..they are flesh and blood like you. Dont feel inferior to them..just go ahead and speak
akg asked, tips to make boss happy
Amit Bansal answers, work hard, be sincere and honest
Anil asked, Hi Amit, I used to ask/tell my quries or updates with client. When long conversion taken place on client call, I may get convince to some topics on lengthy conversion. How can I imporve on that?
Amit Bansal answers, let your sentences be short and simple
raj asked, we are group of 5 ppl working in an organisation.all are friendly and cooperative. but at the same time I feel the ladies try to procrastinate things when it is their work but be after me saying boss is asking etc etc…how to handle
Amit Bansal answers, Now I would avoid a sexist conclusion like that. But you need to concentrate on your work. If others procrastinate its their problem
vamu2005 asked, Can I ask hike in salary orally or in written.
Amit Bansal answers, its always better to ask for a hike orally. but make sure that you have the reasons for asking for a hile ready
Nags asked, Hi Amitji, I work in a MNC where i need to interact with my colleague in France, Middle east. Their culture is different and expectations are also different. How to handle them and move forward with good relationship?
Amit Bansal answers, Your comapny should have sensitized you to the cultural differences. However, you could read up about their cultures. Both France and Middle East have very different cultures
arumugasamy asked, I am senior most in our office but i am very much hesitate to speak in meeting with my seniors and speak in large gathering and seminars. How to improve it.
Amit Bansal answers, You are hesitant due to some internal weakness, recognize it , address it and I am sure you will be able to communicate well
sandeep521 asked, can u suggest some activities which i must follow to get improve my comm and what programmes n books i read
Amit Bansal answers, There are activities that develop your Listening, speaking , reading and writing skills. You can follow those and also work on your body language
via asked, how to speak eloquent?
Amit Bansal answers, Practice
bk asked, hi , how to put your point when no body listen to you in a meeting which my boss always does
Amit Bansal answers, make sure that you stand up, raise your pitch a little and wait for complete silence….it works
dipak asked, how to interact with a boss or senior who is arrogant…
Amit Bansal answers, You need to stick to your work snd tell the boss that you will not accept arrogant behaviour
aa asked, WHAT IS DIFFERANE BETWEEN BUSINESS COMMINCATION AND A SIMPLE COMMUNICATION?????????
Amit Bansal answers, Business communication can be called work place communication. Agsin it is a part of communication
v asked, How to speak without lot of uhms and uhhs and stammering
Amit Bansal answers, stammering could be s speech deformity or it could be due to lack of confidence. It can be addressed. But dont let it bring down your self confidence.
PATIL asked, How can you differentiate communication and convincing power.?
Amit Bansal answers, Communication can be used for convincing. Convincing is just a small part of your communication skills
Aditya asked, What is you take on self communcation? How shold one implemented it at workplace?
Amit Bansal answers, whati understand of it is introspection and that is a quality that you would need. its like sorting yourself out. A sorted out person is a pleasure to work with as a confused person will reflect the same paradoxes in work
NIK asked, MY BOSS IGNORES ME DOES NOT ANSWER MY CALLS HOW DO I IMPROVE MY RELATION?
Amit Bansal answers, This is a little disturbing…maybe you need to send him a mail
as asked, What should one do if keeping your views to yourself/airing them in very planned way effects your results/working?
Amit Bansal answers, You dont have to keep your views to yourself especially if it disturbs you but there are mediums through which you can air them
shekhar_1 asked, how to answer a boss who is double talking?
Amit Bansal answers, Ignore the Boss. You need to listen to your conscience
PATIL asked, I want to ask for my promotion as cmd has promised for the same how should I talk regarding this? please explain me..
Amit Bansal answers, If you feel you deserve a promotion, request for a meeting with the person concerned and be ready with the reasons as to why you deserve the promotions
vaibhav asked, hello Sir… being at HR. how to say ‘No” without hurtin the relationship with fellow employee.
Amit Bansal answers, firmly say NO. maybe you could explain the reasons for it.The employee will be hurt at that point of time but it is important to be firm when needed
jin asked, Top books recommended for grmmar
Amit Bansal answers, Wren and Martin, Fowlers, Roget’s thesaurus
sankarcsn asked, Hi Amit, How do i improve my speaking skills, my problem is though i read a lot of infomation on versatile topics i am unable to aggregate thoughts when it matters the most. Cos of this, i am unable to initiate any conversations or even if i do they dont last long enough…
Amit Bansal answers, you just need to practice. You could also try listening to conversations on general topics. You can get them on the BBC website
sandeep521 asked, how to get fluent in english in less time
Amit Bansal answers, You can be fluent in English, But time taken will depend on how much time you are willing to give this activity
Madhu asked, how we have to comnunicate with US clients. to better understanding
Amit Bansal answers, whenever you speak to US clients..be careful about your rate of speech. Speak slowly and make sure that you always recap or summarize what you have understood in the conversation
prasad asked, HOW TO IMPROVE ENGLISH GRAMMAR AND VOCAB
Amit Bansal answers, Read books, magazines journals, listen to english programs and speak whenever you can in English
pawan asked, i am scared of public speaking how to overcome that
Amit Bansal answers, practice speaking in front of a mirror. Be prepared for what ever you need to speak and practiuce it well
sanjay asked, Hi How to communicate where lot of diplomacy is there in the office environment?
Amit Bansal answers, You need to communicate with diplomacy always.
MathadiKamgar asked, How do on top of all the politics which are being played in office by seniors and as we ll as colleagues?
Amit Bansal answers, Ignore them. You have joined an organization to work. Stick to that.
as asked, How open you should be in communicating your feelings about the problem in the organisation
Amit Bansal answers, Be extremely careul about airing your views.There are specific channels that you need to use to air your feelings. Use only those not the grape vine.
SAME asked, WHAT IS IMAGE CONSULTANT. My boss said to seek advise from Image consultation.
Amit Bansal answers, an image consultant will work on your verbal skills and body language
sen asked, I am committing lot of grammatical errors in written and verbal communication. What is the best way to address this.
Amit Bansal answers, English is not our mother tongue and it has a different grammatical structure. So, you need to read more of Endlish and practice speaking and writing to understand the gammatical structure fluently
sundeep asked, My manager thinks I’m full of faff… He is almost an ancient piece and he expects me to handle things like he does.. quickly.. I’m just learning the ropes in the job. How can I make him understand that it will take time for me to fly and that I’m just learning to walk right now?
Amit Bansal answers, You need to discuss this with your Manager ASAP. You need to tell him very politely, that you are new to the job and that you need some time to get the hang of the job
Lakshmi asked, Amit, I don’t think my seniors understand what I say.. Often we end up doing double work because I feel i’ve not been able to communicate what I want to.. Somedays I get so frustrated that I feel like saying ‘go hang team work’ and do all work myself… Is there any way I can make them understand better?
Amit Bansal answers, sometimes it is frustrating when the team does not think the way you do, but the fact is that one cannot work in isolation. maybe you could discuss with the team and see how things can be made better?
pcbhatt asked, Please say some thing about speaking skill and, how can I develop it?
Amit Bansal answers, speaking skills can be developed with practice. For this the mirror is your best friend. Stand in front of the mirror and speak to yourself.
Usha asked, Amit, Is it okay to use informal language in office mails if the other person (who is your senior) has used informal language in mails? What about the use of smileys? Is it okay to use them in mails?
Amit Bansal answers, No. I would not use informal language on mails even if my seniors do that.
Anu asked, Amit, what should you do when a colleague is trying to hit on you in the organization. I am scared to report as it will be my word against his. I don’t want to loose this job as I like the profile I have here. Please let me know if there is a way in which I can handle this..
Amit Bansal answers, You need to be assertive Anu. You dont have to get into confrontational mode,but do speak to this colleague and make it very clear to the colleague that you are disturbed by this victimization. Only then should you take it up with a higher authority.
zia asked, i get very nervous when i have to address a group. how to overcome that?
Amit Bansal answers, I know that feeling. We all go through it. To some extent being ready ie well prepared and rehearal wof your presentation will take care of that
sushovan asked, Hi Amit, What are the main points to keep in mind while talking to colleaugues? Ours is a very open kind of organization, so although there is not much formality, do you still think you need keep some points in mind while communicating with my seniors and colleagues?
Amit Bansal answers, sushovan, while speaking to colleagues your interpersonal skills are tested to the maximum. you need to use words carefully along with appropriate body language
pcbhatt asked, I want improve my communication skill, please advice how can I?
Amit Bansal answers, To improve communication skills you need to develop 4 skills- ie Listening, speaking, reading and writing
Chat Date: September 5, 2012