Below are the Q-A sessions in Rediff chat answered by Amit Bansal, the founder and CEO of PurpleLeap.
Ekta1 asked, hi Amit, In a team if there is no defined leader then how one shd get guidance.
Amit Bansal answers, Allow situational leadership and everyone can learn from everybody. When it comes to guidance, it can be taken from the management and sometimes it’s a good idea to explore in absence of clear leadership.
Ashwin asked, How do you deal with a difficult employee?If there is someone in the team who is not ready to take feedback in a correct way and believes that the manager is trying to pick up on him,how do you handle such employees.Also what if they give excuses like lack of training for their average performances,how do you deal with them?
Amit Bansal answers, Try with positive strokes than negative feedback. Allow the individual to trust you that you are a friend and not a person who is always finding faults. Gradually you can start giving constructive feedback when an individual is comfortable to take feedback from you.
archna asked, sometimes I feel myself as unwanted among the team/how to handle that/
Amit Bansal answers, It’s a mindset, not true in most cases. Please engage yourself in more productive activities.
sagar asked, hi. amit, am leading a team of 8. all the eight are from different back ground, different culture and different skill. Finding hard to get best out of them. Is there any solution?
Amit Bansal answers, Identify the individual competencies of each individual in your team and them align their competencies to the team goals and create a healthy competitive and non threatening environment in the team.
Subrat asked, Are there any specific guidelines or strategies for a team work? There are so many theories and examples on it but in actual paractice, it does not many a times work
Amit Bansal answers, Each team is dynamic. One strategy may not fit all kinds of teams. It’s important to first understand the dynamics of your team and allow the stages of team development to happen in a natural way. Be a guide and increase trust among the team members. When team members do not have threat from each other it becomes easier for them to perform and work together.
devtw asked, Hi Amit,please suggest how to handle conflict of interest between a senior veteran resource and a new appointed senior resource as a backup to avoid dependency on veteran resource
Amit Bansal answers, Allow the veteran to be a mentor and create the next line of command and reduce dependency on him/ her. The veteran gets a more challenging task which fits his/ her experience and the dependency on him/ her reduces in the process.
vedpr asked, hi i m Ved…i m handling a tam of 5 ASM’S & 5 SM’S..Isupport them alot and alws stand in btwn thm and my seniors to save thm bt still sometimes it happens tht they r not able to acheive there desired target & du2 that i face probs with my seniors 7 many of my sub ordinates left the team & i have to start fresh recuritment..how i can overcome this issues..?
Amit Bansal answers, A team need to be self directed and protected. Maybe supporting team members in all occasions is not a good idea. Specially when it comes to targets. Best way is to establish responsibilities and relate benefits and consequences to these responsibilities. Being tough is equally important as being protective.
dash asked, what are the basis points to build a good Team?How we will encourage a demotivated person?
Amit Bansal answers, Give him/ her more responsibilities and spend time to motivate them. People who generally feel demotivated may not be convinced about the end result of putting efforts in a particular activity. It’s a good idea show them the road ahead.
sanket asked, Hi amit. I am leading a team of 10 scientists at a MNC in bangalore. There is a person in my team who was wying for my post but i ended up getting the Job. She has the same experience as me and she is obviously pissed about this She also influences some people in the team and this has given me a low score in the PEOPLES OPINION SURVEY we had in our company. how do i handle this???
Amit Bansal answers, You must spend time talking to your team, as a group and individually. I think such things are a matter of time and with additional work, appropriate appreciation and association can be sorted out. Give it a little time.
Priyaranjan asked, Hi Amit,i am heading operation in a pvt. org. in operation you have always issues and u try to smoothen those. but still field team, colegues in other dept. trys to put problem at your head. how to react/mange these situations?
Amit Bansal answers, Separate people from situations. Most often we try to manage people rather than situations and when we attempt to solve problems this way we end up judging people and their decision making abilities. It’s an unnecessary trap.
Name asked, Hi, is this always true that “Leader / Manager of the team is always Right”?
Amit Bansal answers, Not really. A leader can be wrong too.
Suresh asked, Hi, I am sincere, hard working and positive. I try to be very practical at all times, but my sub ordinates seem to take advantage of my soft nature and dont take me seriously. How do I get them to listen to me and yet be a little pally with them? Please help.
Amit Bansal answers, You must let others know you as a task master. Create deadlines and do what you want others to do as well. Once you set examples people will take you seriously. Follow up and ensure people know about the benefits and consequences of completing or not completing a particular task.
RAO asked, IF I DISLIKE SOMEONE IN THE TEAM AND I AM THE MANAGER OF THE TEAM,HOW DO I CORRECT MYSELF
Amit Bansal answers, Best is to separate people from situations. Once you do that, you will be able to look at problems with clarity and disassociate people and your mindsets about them.
shirol asked, hi amit, it is routine in my career that after some time for say 6 months I starts loosing interest as well my productivity coming down. More over boss starts showing ugly face. How to over come. suggest me good book or idea please
Amit Bansal answers, It’s quiet possible for work to become monotonous after a while. Six months is a very short duration to feel that way though. Maybe you are a person who is creative and always need action at workplace. Look for new areas to explore. Go beyond your regular KRAs and do something new. Attempting anything new not for getting credit but to keep your work environment challenging and action oriented.
Nirakar _dash123 asked, Hi I am career oriented and hardworking person . I tried to give my best in my work place , but I had always probelm with my seniors . How can I overcome this problem . Always I missunderstood by my manager/Lead. I am a very much straight forward person . In meeting I used to speek directly to mnager if i found there is something wrong . And alo How can I work with my USA manager . I am very poor is buttering
Amit Bansal answers, Different people have different styles of communicating. Probably your style of communication which you have mentioned as ‘straight forward’ is not looked at positive. Maybe it’s looked at as arrogant and rude. It’s a good idea to ask for feedback rather than assuming that one size fits all. There are people who may not have a problem with a particular style of communication however many others may not be very comfortable. Best way to deal with misunderstanding is to ask for feedback.
vinc asked, How good a idea is to conduct psychometric tests on candidates?
Amit Bansal answers, Yes it is. In fact a lot of organizations are now resorting to psychometric tests as a part of selection procedure and even appraisals.
sen asked, I have 8 years of experience. Now I want to get into Team Lead role. How can I grow my people management skills?
Amit Bansal answers, The first thing you need to analyse is the area which you want to improve. People management includes a range of things like, working in teams, negotiating, agreeing or disagreeing, getting things done from others etc. Which area would you like to work on?
sanjay1960 asked, i am a soft skill trainer , how i can sharpen team building skills.
Amit Bansal answers, The best way to sharpen your skills is to practice them. Put yourself in a team set up and observe yourself.
Nitesh asked, Hi I am working for a company and wants to know weather it is good to share each and every details with your manager on work part or you should keep some part of it with your self.
Amit Bansal answers, You should share information keeping the end in mind. If your information is adding value to an existing project, raising a red flag on an issue or create awareness about a project you want to initiate probably it’s a good idea to share it. But sharing ideas or information which does not have any immediate relevance will just confuse people. So whenever you want to share a particular detail with your colleagues, ask yourself how is this going to impact any official work, if there is no specific response to this question then maybe you want to wait.
srinath asked, yes as they always have diffrence i wonder how to sought that could you guide me
Amit Bansal answers, Differences between team members is a normal behavior. It’s a part of the storming phase where people adjust to each other’s style of work. Ideally to make this effective each individual should be given specific responsibilities to make them comfortable about their domain of expertise. At the same time interdependence among team members should be increased to ensure collective responsibility is practiced in the team. You can also do team building activities to increase trust within the team members. Once they trust each other and do not look at each other as a threat, better work environment is created.
srinath asked, Hi Amit i am leading a team of three and i want to know about improvemnt in the working activities of my subordinates
Amit Bansal answers, Is there a specific problem you are dealing with? What would you like to improve?